Troubleshooting

Workouts not syncing? HR data looks wrong? Duplicates appearing? Start here.

Completed a workout but it's not in NestEgg? Here's how to diagnose and fix sync issues.

Workout uploaded but not appearing in NestEgg? Work through this checklist to find and fix the problem in under 5 minutes.

Heart rate showing as 0, wildly high, or much lower than expected? Here's what causes each scenario and how to fix it.

EP lower than expected? HR values look off? Here's how to check your heart rate data and fix common issues.

The same workout appearing twice in NestEgg. Here's why it happens, how to identify the duplicate, and how to prevent it.

Seeing the same workout twice in NestEgg? Here's why it happens and how to fix it.

Can't get your wearable syncing with NestEgg? Work through this checklist to get connected.

Set up auto-upload but workouts still aren't appearing? Work through this platform-specific checklist to fix the connection.

Can't get into your NestEgg account? Reset your password, recover your email, or fix SSO login issues — all here.

Signed up but the verification link never came? Here's how to find it, resend it, and get into the app.

Your Exercise Points or Level Score doesn't look right. Here's how scoring actually works and the most common reasons scores appear off.

Workout showing as the wrong activity type — or showing as 'Other'? Here's what causes it and how to fix it.

Finished a session but forgot to hit start on your wearable? Here's what your options are.

App crashing, freezing, showing blank screens, or behaving oddly? Try these steps before contacting support.

Got a new phone? Here's how to get NestEgg, your wearable, and your workout sync all working again on the new device.

Posted a ProofShot but the +10% bonus didn't apply? Here's the most common reasons and how to avoid it next time.