My Score Looks Wrong
Your Exercise Points or Level Score doesn't look right. Here's how scoring actually works and the most common reasons scores appear off.
My Score Looks Wrong
Before concluding there’s an error, it’s worth understanding how scoring works — most “wrong score” questions turn out to be expected behavior once the calculation is clear.
How Exercise Points Are Calculated
Exercise Points (EP) = Duration × Intensity
- Duration is the number of minutes of the workout
- Intensity is calculated from your heart rate during the session — specifically how hard your heart worked relative to your personal range (Rest HR to HR Limit)
Two Eggs doing the same 45-minute run can earn different EP because their heart rate profiles differ. This is by design — the system measures personal physiological effort, not raw output.
Use the EP Calculator (top navigation bar) to see exactly what a given workout should score. Enter your age, Rest HR, Avg HR, and duration.
Common Reasons Your Score Looks Lower Than Expected
1. Your Resting Heart Rate is set too high
A Rest HR that’s too high makes the intensity formula think you’re working less hard than you are, because the baseline it uses is inflated.
Check: Settings → Profile → Resting Heart Rate
Your Rest HR should be your true resting value — measured first thing in the morning, not during or after activity. See Resting Heart Rate.
2. The workout had missing or low heart rate data
If your average HR was 0, very low, or not captured during the session, intensity will be near 0 and EP will be minimal regardless of duration.
Check: Open the workout detail in My Workouts. Does the Avg HR look correct? If it shows 0 or an implausible number, see My Heart Rate Data Looks Wrong.
3. The 120-minute cap applied
A single workout session is capped at 120 minutes of scored duration. If you logged a 3-hour session, only 120 minutes count toward EP.
4. The workout type affects the bonus
Strength training workouts (weightlifting, Pilates, climbing, etc.) earn a +25% strength bonus on top of the base EP. Cardio workouts do not. If a strength session is misclassified as cardio (e.g. “Other”), you may be missing the strength bonus.
5. You’re comparing to another Egg unfairly
EP is an absolute number. Level Score is the percentage of your target that you hit. Two Eggs can have very different EP totals but identical Level Scores — because their targets are different. Level Score is what the leaderboard uses, not raw EP.
Common Reasons Your Level Score Looks Wrong
”I earned more EP than my target but my score is under 100%”
Check which target is being applied. If you were promoted this week, your new (higher) target applies from the start of the current period. It’s also possible you’re looking at a previous period’s score.
”My score didn’t update after I uploaded a workout”
Pull to refresh on the Home screen. EP calculations update in near real-time but may take a few minutes after upload.
”My level changed and now my score dropped”
A promotion raises your target. If you were scoring 130% at Level 5 (400 EP target), a promotion to Level 7 (600 EP target) means the same EP now scores as ~87%. This is correct — your level moved to match your performance.
”My score shows 0% even though I worked out”
Check:
- Is the workout in My Workouts? If not, it didn’t upload successfully
- Does the workout show 0 EP? If so, HR data is likely missing
- Are you in the right scoring period? Workouts uploaded in the wrong period don’t backfill
Verifying Your Score Manually
- Open the workout detail (Workouts → My Workouts → tap the workout)
- Note the Avg HR, Duration, and EP shown
- Go to the EP Calculator (top nav) and enter your details
- Compare the calculator result to the workout EP
If they match, scoring is correct. If they don’t, contact support with both screenshots.
Still Think There’s an Error?
Email: support@nestegghealth.com
Include: your name, the date of the workout, the EP shown in the app, and what you expected it to be.