My Heart Rate Data Looks Wrong
Heart rate showing as 0, wildly high, or much lower than expected? Here's what causes each scenario and how to fix it.
My Heart Rate Data Looks Wrong
Different problems, different causes. Find your symptom below.
Resting Heart Rate Looks Wrong
”My Resting HR shows as 199 bpm” (or another implausible number)
This happens when the wrong value is entered during setup — calories burned, max HR, or another metric typed into the Rest HR field by mistake.
Fix:
- Go to Settings → Profile
- Find Resting Heart Rate
- Enter the correct value (typically 40–80 BPM for most adults)
- Save
Your corrected Rest HR applies to all future workouts. Past workouts are not retroactively rescored.
See Resting Heart Rate — What It Is and How to Find It for how to find your actual number.
”I don’t know what my Resting HR is”
If you’re unsure, 60 BPM is a reasonable estimate for most adults. You can refine it later. See the Resting Heart Rate guide for how to find it from your wearable app or manually.
Average Heart Rate Is Missing or Zero
Auto-upload workouts
If a workout arrives with 0 or no average HR, the HR data wasn’t passed through from Apple Health or Health Connect.
Most common cause on iOS — multiple devices connected to Apple Health:
If you have both a Garmin and an Oura ring (or any two HR devices) both connected to Apple Health, they can conflict. Garmin workouts in particular have been known to arrive without HR data when another device is also writing to Apple Health.
Fix: Connect only one device to Apple Health at a time. In Apple Health → Sharing → Apps, turn off sharing for the device you’re not using as your primary workout tracker.
Other causes:
- Wearable wasn’t worn snugly during the workout — poor sensor contact
- Workout app wasn’t active on your watch during the session (for Apple Watch: the native Workout app must be running)
- HR data exists in the companion app but sharing permissions are incomplete — see My Wearable Won’t Connect
Photo-upload workouts
If the AI couldn’t find average HR in your screenshot, the field defaults to 0 or blank. You’ll see it on the review screen before submitting — edit it manually before tapping Submit.
If you already submitted with 0 HR, delete the workout and resubmit with a screenshot that clearly shows Avg HR. See What Makes a Valid Screenshot.
Heart Rate Is Lower Than Expected
WHOOP — HR drops 3–5 BPM in NestEgg vs the WHOOP app
This is expected behavior. WHOOP post-processes heart rate data in its final workout report, which can lower the average by 3–5 BPM compared to the live reading during the session.
NestEgg uses the live WHOOP values — the numbers that appear immediately after your workout, before WHOOP finalises the report. This is intentional and consistent across all WHOOP users. The difference is typically small enough that it has a minimal impact on your Exercise Points.
WHOOP workouts showing as “Other” activity type
This is a known limitation. When WHOOP syncs via Apple Health, the workout type name isn’t passed through correctly — it arrives in NestEgg as “Other.” This happens at the Apple Health level and can’t be fixed from the NestEgg side.
Impact: “Other” is a valid workout type in NestEgg and is scored normally. Your EP calculation is correct — only the label is affected. You can manually change the activity type on the workout review screen if you catch it before submitting, or contact support to update it after.
Heart Rate Is Unusually High
If your average HR looks implausibly high (e.g. 180+ BPM for a casual walk), check:
- Was the wearable worn correctly? A loose band causes sensor noise and artificially elevated readings.
- Is it a different metric? Some screenshots show max HR and avg HR close together — confirm you’re reading the Avg HR field, not peak/max.
- Is your Rest HR set correctly? An incorrect Rest HR doesn’t affect average HR display, but does affect intensity calculation.
If the workout data looks correct in your wearable app but wrong in NestEgg, contact support with a screenshot of both.
Still Seeing Issues?
Email: support@nestegghealth.com
Include: your device type, the date of the affected workout, and screenshots from both your wearable app and the NestEgg workout detail screen.