My Workout Isn't Showing Up

Don’t panic — sync delays are normal

Most auto-synced workouts appear in NestEgg within a few minutes, but sometimes it takes longer. Here’s a checklist to work through before reaching out to support.

Step 1: Check your wearable’s own app

Open your wearable’s companion app (Garmin Connect, Fitbit, WHOOP, etc.) and confirm the workout appears there with HR data. If it’s not in your wearable’s app yet, the issue is between your device and its app — not NestEgg.

Fix: Make sure your wearable is synced to your phone. Open the wearable’s app, pull down to refresh, and wait for the workout to appear.

Step 2: Check Apple Health or Google Health Connect

The data flows like this:

Wearable → Wearable App → Apple Health / Health Connect → NestEgg

If the workout is in your wearable’s app but not in NestEgg, the break is likely in the middle step. Check that the workout appears in Apple Health or Google Health Connect:

On iPhone:

1. Open the Health app
2. Tap Browse → Activity → Workouts
3. Look for your workout with heart rate data attached

On Android:

1. Open Health Connect (in phone Settings → Apps → Health Connect)
2. Check recent data for your workout

If the workout isn’t there, your wearable’s app may not have permission to write to the health platform. Check the wearable app’s settings.

Step 3: Check NestEgg permissions

NestEgg needs permission to read workout data from your health platform.

On iPhone:

1. Go to Settings → Health → Data Access & Devices → NestEgg
2. Make sure workout and heart rate data access is enabled

On Android:

1. Go to Settings → Apps → Health Connect → App Permissions → NestEgg
2. Make sure read access is granted for workouts and heart rate

Step 4: Force a sync

Sometimes a nudge helps:

1. Open the NestEgg app
2. Go to the Workouts tab
3. Pull down to refresh
4. Wait 30 seconds

If the workout still doesn’t appear, try closing and reopening the NestEgg app.

Step 5: Use Photo-Upload as a backup

If auto-sync isn’t cooperating, you can always upload the workout manually:

1. Take a screenshot of the workout in your wearable’s app (showing duration and average HR)
2. Open NestEgg → Workouts tab → Add Workout
3. Upload the screenshot
4. Review the extracted data and submit

This works for any wearable and guarantees your EP are captured.

Common causes

Cause	What happens	Fix
Wearable hasn’t synced to phone	Data hasn’t left the device yet	Open wearable app, pull to refresh
Health platform permissions missing	NestEgg can’t read the data	Re-enable permissions (see Step 3)
Multiple devices syncing	Conflicting data can block HR attachment	Use only one wearable for workout sync
Background app refresh disabled	NestEgg can’t check for new data	Enable background refresh for NestEgg in phone Settings
Old workout (> 7 days)	Auto-sync may not pick up very old workouts	Use Photo-Upload for older workouts

Still missing?

If you’ve worked through all 5 steps and the workout still isn’t showing, contact support at support@nestegghealth.com with:

• Your device brand and model
• The date and time of the workout
• A screenshot from your wearable app showing the workout

We can see you’ve been putting in the work — let’s just get that data syncing properly.