How to Request a Health Pause
Sick, injured, or traveling? A Health Pause keeps you in the Challenge without penalizing your Nest. Here's how it works.
What is a Health Pause?
Life happens. If you’re sick, injured, or traveling and can’t exercise for a week, a Health Pause lets you step back without hurting your Nest.
When a Health Pause is active:
- Your workouts don’t affect your Nest Score for that week
- There are no penalties — no demotion, no negative impact
- Your Level stays the same — no promotion, no demotion
- The week is excluded from all calculations
- You rejoin the following week at your existing Level
Staying in the Challenge matters more than perfection.
When to use it
A Health Pause is designed for genuine disruptions:
- Illness — flu, COVID, anything that makes exercise unsafe
- Injury — a rolled ankle, back pain, anything your body needs time to recover from
- Travel — work trips, vacations where you can’t access your wearable or exercise normally
- Life events — family emergencies, moving house, anything that takes priority
It’s not designed for “I didn’t feel like it this week.” If you have a low week, that’s fine — even a 50% Level Score still contributes to your Nest. A Health Pause is for when exercise genuinely isn’t an option.
How to request one
- Open the NestEgg app
- Go to your Home screen
- Tap the Health Pause option
- Confirm the pause for the current week
The Health Pause takes effect for the current scoring week. Your Home screen will show the paused state so you know it’s active.
What happens to your Nest?
When you’re on a Health Pause, your Level Score is excluded from your Nest Score calculation for that week. Your Nest Score is recalculated from the remaining active members.
This means your Nest isn’t penalized for your absence, but they also can’t benefit from your EP that week. It’s a clean pause — as if the week didn’t happen for you.
Returning from a Health Pause
The following week, you’re back in automatically at your existing Level with the same weekly EP target you had before the pause. No forms to fill, no re-onboarding. Just start working out and your EP will sync as normal.
Key details
| Detail | How it works |
|---|---|
| Duration | One week at a time |
| Level impact | None — Level frozen during pause |
| Nest Score | Your score excluded for the week |
| Workouts during pause | Not counted toward any scoring |
| Returning | Automatic — same Level, same target |
| Limit per Challenge | No formal limit, but use it when you need it |
No Egg Left Behind
The Health Pause exists because NestEgg is built for real life, not ideal conditions. Nobody exercises perfectly for 4 straight weeks. Injuries happen. Flights get delayed. Kids get sick.
The Health Pause keeps you in the Challenge — which is the whole point. Drop out of a Challenge and you lose the Social Gravity, the Nest connection, and the motivation that comes from being part of something. Pause for a week and come back swinging.
Remember: half an effort’s still effort. But when you genuinely can’t, the Health Pause has your back.