My Heart Rate Data Looks Wrong

How HR data affects your EP

Exercise Points are calculated from your heart rate data. If your HR values are wrong, your EP will be wrong — usually lower than they should be. The three HR values that matter are:

• Avg HR — your average heart rate during the workout (from your wearable)
• Rest HR — your resting heart rate (from your profile)
• HR Limit — your physiological ceiling (calculated from your age)

If any of these are off, your intensity calculation is affected.

Check 1: Is your Rest HR correct?

This is the most common issue. Your Rest HR is set during onboarding and stored in your profile.

How to check: Go to Settings → Profile and look at your resting heart rate.

Common mistakes:

What went wrong	What it looks like	How to fix
Entered calories burned instead of HR	Rest HR shows 150–300+	Update to your actual resting HR (typically 50–80 bpm)
Used peak HR instead of resting HR	Rest HR shows 140+	Sit quietly for 5 minutes, take your pulse, update
Never set it	Rest HR is blank or default	Enter your resting HR in Settings

A Rest HR that’s too high squeezes your HRR range, making your intensity values artificially low. A Rest HR of 199 bpm (calories, not heart rate) would make almost every workout score near zero.

Check 2: Is the Avg HR from your workout reasonable?

Open the workout in the NestEgg app and check the Avg HR value.

Rules of thumb:

• Walking: 90–110 bpm
• Brisk walking / light jog: 110–130 bpm
• Running (moderate): 130–155 bpm
• High intensity: 150–175 bpm
• Near max: 170–190+ bpm

If your Avg HR shows an unusually low number (say, 72 bpm for a run), the wearable may not have captured HR accurately. Loose wrist straps, cold weather, and certain skin tones can affect optical HR sensors.

Check 3: Is your HR Limit correct?

HR Limit is calculated from your age: 207 − 0.7 × Age. If NestEgg has the wrong date of birth, your HR Limit will be wrong.

How to check: Go to Settings → Profile and verify your date of birth.

NestEgg also adjusts HR Limit upward if it observes a workout where your peak HR exceeds the age-based estimate. So if you’ve been doing high-intensity work, your HR Limit may have already been adjusted.

Check 4: Bounds checking

NestEgg expects this relationship to hold:

Rest HR ≤ Avg HR ≤ Max HR ≤ HR Limit

If any of these are violated — for example, your Avg HR is below your Rest HR — the system may flag the workout or produce unexpected EP values.

WHOOP users

WHOOP’s final workout report drops the Avg HR by 3–5 bpm compared to the live display during the workout. This is WHOOP’s post-processing — NestEgg accepts WHOOP’s reported values as-is. If you feel your EP is consistently lower than expected, this may be a contributing factor, but it’s within normal range.

Photo-Upload users

If you’re uploading workouts via screenshot, double-check that the Avg HR in NestEgg matches what your wearable’s app shows. The Vision AI reads the screenshot, but it occasionally misreads numbers — especially if the screenshot is blurry or cropped tightly.

Tip: Make sure your screenshot is clear, shows the full workout summary screen, and includes the Avg HR value.

When to contact support

If you’ve checked all the above and your EP still seems wrong, email support@nestegghealth.com with:

• The workout date and time
• A screenshot from your wearable app showing the HR data
• What you expected vs what NestEgg shows

The good news: most HR data issues come down to one wrong number in your profile. Fix it once, and all future workouts score correctly.